monitoring

Managed Services

Kaseya launches Go-to-Market-in-a-Box services for security, network management

July 13, 2017 Mark Cox Comments Off on Kaseya launches Go-to-Market-in-a-Box services for security, network management
The new bundles are part of new As-a-Service offerings for their AuthAnvil and Traverse products, and are designed to help Kaseya MSPs get more proactive and aggressive about selling these.

Distribution

Cisco Meraki finally comes to D&H Canada

July 11, 2017 Mark Cox Comments Off on Cisco Meraki finally comes to D&H Canada
There has been a six month lag between D&H signing on Cisco Meraki in the U.S. and its availability in Canada, but the company thinks their partners – many of whom haven’t been selling cloud at all – will find it worth the wait.

Managed Services

ConnectWise provides new details about unified product vision

June 21, 2017 Mark Cox Comments Off on ConnectWise provides new details about unified product vision
A Web-based version of Automate, which will use the same interface as Manage, and has the same instance as the Automate thick client, is set for release at the ConnectWise IT Nation event in the fall.

Backup

Barracuda expands MSP Professional Services offerings

June 6, 2017 Mark Cox Comments Off on Barracuda expands MSP Professional Services offerings
The new services for MSPs are around the Barracuda NextGen Firewall and Barracuda Backup Appliance, with the firewall service thought likely to generate the most demand.

Security

Kaspersky unveils second generation of KATA (Kaspersky Anti Targeted Attack) platform

May 1, 2017 Mark Cox Comments Off on Kaspersky unveils second generation of KATA (Kaspersky Anti Targeted Attack) platform
Kaspersky makes significant changes to the GUI and reporting, as well as other enhancements to its advanced threat protection platform.

Neal Bradbury, Senior Director of Business Development, Intronis MSP Solutions by Barracuda
Backup

How to avoid common backup pitfalls

March 22, 2017 Guest Poster Comments Off on How to avoid common backup pitfalls
Intronis’ Neal Bradbury on how managed service providers can make the most of their clients’ need for managed backup services.

Managed Services

RMM provider Pulseway adds NOC to services

March 15, 2017 Mark Cox Comments Off on RMM provider Pulseway adds NOC to services
Pulseway, which offers cloud-based RMM services with a focus on the needs of mobile users, has been intensifying its MSP business over the last year, and adds to that with new NOC services for that market.

Managed Services

Atera adds multi-faceted automation capabilities in new release of joint RMM-PSA platform

February 21, 2017 Mark Cox 1
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.

Security

Comodo beefs up endpoint protection solution with enhanced Mac, new Linux support

February 3, 2017 Mark Cox Comments Off on Comodo beefs up endpoint protection solution with enhanced Mac, new Linux support
Comodo’s endpoint solution is relatively new to the market, but has posted strong adoption rates and has just been added to Gartner’s Magic Quadrant.

Software

Plantronics upgrades analytics in Plantronics Manager Pro 3.9 monitoring service

January 25, 2017 Mark Cox Comments Off on Plantronics upgrades analytics in Plantronics Manager Pro 3.9 monitoring service
While Plantronics Manager Pro originally had only an Asset Analysis analytics capability, the new version adds Usage Analysis, Conversation Analysis and Acoustic Analysis.