customer satisfaction

Channel Programs

Avaya fleshes in details of channel program changes

March 1, 2016 Mark Cox Comments Off on Avaya fleshes in details of channel program changes
Avaya’s program changes give more partners ways to make more money, but also step up the requirement to have happy, satisfied customers.

Big Data

HDS announces new predictive analytics UCP model that forecasts customer churn

February 22, 2016 Mark Cox Comments Off on HDS announces new predictive analytics UCP model that forecasts customer churn
The new Hitachi Unified Compute Platform 6000 for Predictive Analytics integrates SAP Predictive Analytics software, and while aimed mainly at telcos and media service providers, may have a broader audience than that.

IBM global channel chief Marc Dupaquier
Channel Programs

IBM goes for value with new PartnerWorld program

February 17, 2016 Robert Dutt Comments Off on IBM goes for value with new PartnerWorld program
IBM retools its PartnerWorld program, rebuilding it around competencies and looking to reward and drive partner expertise around key solutions sets.

Channel Programs

Unitrends revamps partner program on unique engagement philosophy

February 16, 2016 Mark Cox Comments Off on Unitrends revamps partner program on unique engagement philosophy
Unitrends is implementing a program based on five stars, with partners earning credit for ranking based on sales, marketing, customer satisfaction, training and social media achievements, in a system that can let smaller partners and even influencers rise in the program.

Cloud

IAM vendor SailPoint looking to scale up channel enablement

September 28, 2015 Mark Cox Comments Off on IAM vendor SailPoint looking to scale up channel enablement
Harry Gould, SailPoint’s new worldwide channel chief, is looking to expand the channel business for what he said is a distinct set of offerings which is popular among partners.

Channel Programs

Salesforce consulting partner revamp finishing up

April 23, 2015 Mark Cox Comments Off on Salesforce consulting partner revamp finishing up
The now-implemented changes to requirements for consulting partners within Salesforce’s partner program place more emphasis on customer satisfaction and training, and will allow smaller partners to advance more easily in the program.

Channel Programs

Sage to give partners customer feedback data to strengthen customer relationships

March 25, 2015 Mark Cox Comments Off on Sage to give partners customer feedback data to strengthen customer relationships
Like the Sage Advisor Dashboard introduced last year, the new Sage Net Promotor Score Program makes data Sage has collected from customers available to partners to help them improve customer satisfaction, and their business.