CRM

Cloud

Masergy sees new Cloud Contact Center solution as entrée to enterprise

February 13, 2017 Mark Cox Comments Off on Masergy sees new Cloud Contact Center solution as entrée to enterprise
The new offering complements Masergy’s established Unified Communication as a Service solution, and may also prompt some customers using that solution to switch to this one.

Cloud

Salesforce-focused solution provider Nubik turning new opportunities into rapid expansion

October 7, 2016 Mark Cox 2
In the last year, Montreal-based Nubik has both been deepening its relationship with Salesforce, and aggressively expanding into new markets.

Channel Programs

Salesforce stresses that rebranding of ISV program articulates partnering philosophy

October 5, 2016 Mark Cox Comments Off on Salesforce stresses that rebranding of ISV program articulates partnering philosophy
Salesforce is now calling its ISV partners App Innovation partners, and explained in some detail why new conceptions of customer value make the distinction important.

Cloud

AI and collaboration innovations beef up next-gen Salesforce Customer Success Platform

October 4, 2016 Mark Cox Comments Off on AI and collaboration innovations beef up next-gen Salesforce Customer Success Platform
The new enhancements come from the internal work of Salesforce Einstein, on the AI side, and the recent acquisition of collaboration vendor Quip.

Software

Ontario Chicken Farmers pluck SAP to resolve growing complexity of their market needs

May 19, 2016 Mark Cox Comments Off on Ontario Chicken Farmers pluck SAP to resolve growing complexity of their market needs
The OCF found that in addition to resolving massively increased complexity in market allocation issues stemming from the growing segmentation of the market, implementing the SAP solution gave them the benefits of CRM for the first time, and enabled them to realize major benefits from going digital.

Cloud

Toronto solution provider TechBlocks chosen for Microsoft IoT Red Carpet program

February 10, 2016 Mark Cox Comments Off on Toronto solution provider TechBlocks chosen for Microsoft IoT Red Carpet program
TechBlocks’ experience with the Azure platform and their having established a presence in IoT solutions leads Microsoft to pick them as a go-to IoT partner in Canada.

Big Data

Inside SAP Anywhere

November 24, 2015 Mark Cox Comments Off on Inside SAP Anywhere
SAP’s new HANA-powered CRM solution for SMBs, which will hit general availability in both the U.S. and Canada in 2016, is drawing lots of interest. ChannelBuzz takes a look at why.

Cloud

SAP Anywhere hits pilot stage in US, with Canada to follow next year

November 2, 2015 Mark Cox Comments Off on SAP Anywhere hits pilot stage in US, with Canada to follow next year
The front-office suite, which was announced in the spring, has just reached general availability in China and was originally going to be limited to China for some time. However increased demand and competitive pressure have led SAP to change its plans.

Cloud

SAP looks to redefine CRM with three new hybris offerings

September 15, 2015 Mark Cox Comments Off on SAP looks to redefine CRM with three new hybris offerings
SAP pledges a rethinking of customer engagement with new three SAP hybris offerings, but at this point they are still a futures offering, being announced later this year and early next.

Cloud

PSA provider Vorex stresses simplicity in Winter 2015 release

March 12, 2015 Mark Cox Comments Off on PSA provider Vorex stresses simplicity in Winter 2015 release
Brand new features include Outlook Calendar integration and Quickbooks Online integration, with integration of more accounting software on the roadmap.