Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.
Sage Canada head Paul Struthers recaps the highlights of the recent Sage Summit in Toronto.
CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.
Sage also announced new data from a survey they commissioned about small business in Canada, and pledged to work to bring together groups to lobby on their customers’ behalf.
