agentic AI

Podcasts

The Buzz: AI job cuts top 100,000 for the year, Keeper Security targets phishing at the credential level, and Pia brings zero-touch service desk to Microsoft Teams

April 28, 2026 Robert Dutt Comments Off on The Buzz: AI job cuts top 100,000 for the year, Keeper Security targets phishing at the credential level, and Pia brings zero-touch service desk to Microsoft Teams
More than 100,000 tech jobs have been eliminated industry-wide in the first four months of 2026, with AI cited as a direct cause in nearly half of the cuts. Keeper Security launches real-time phishing defence at the point of credential entry. And Pia’s new Teams-native application brings zero-touch ticket resolution to MSP service desks.

Podcasts

The Buzz: Canadian cyberattacks surge, Microsoft’s AI bundle overhaul lands Friday, and OpenAI goes channel

April 27, 2026 Robert Dutt Comments Off on The Buzz: Canadian cyberattacks surge, Microsoft’s AI bundle overhaul lands Friday, and OpenAI goes channel
New CDW Canada and IDC research finds Canadian enterprise cyberattacks jumped 80 percent in the past year, with cloud infection rates at a record high. Microsoft drops new agentic AI-powered 365 bundles on Thursday, May 1. And OpenAI makes a major channel hire, signalling a shift toward building a real partner program.

In The Channel

AI thinks, automation acts: Rewst founder Aharon Chernin on building the automated MSP

April 22, 2026 Robert Dutt Comments Off on AI thinks, automation acts: Rewst founder Aharon Chernin on building the automated MSP
Rewst founder Aharon Chernin draws a distinction that should reshape how you think about both AI and automation: there is a difference between an MSP that does automation and an automated MSP. One is a project. The other is a culture.

Podcasts

The Buzz: Salesforce launches FDE Partner Network, Cisco reinstates compute deal registration, and CloudCapsule debuts Manage module

April 22, 2026 Robert Dutt Comments Off on The Buzz: Salesforce launches FDE Partner Network, Cisco reinstates compute deal registration, and CloudCapsule debuts Manage module
Salesforce bets big on partner-led AI deployments, Cisco reverses its controversial compute deal registration policy, and former Pax8 executives launch the CloudCapsule security platform.

Channel Programs

OutSystems’ Ben Yerushalmi on Elevate, agentic AI, and why partner work is moving to the front end

April 20, 2026 Robert Dutt Comments Off on OutSystems’ Ben Yerushalmi on Elevate, agentic AI, and why partner work is moving to the front end
OutSystems SVP of Partners and Alliances Ben Yerushalmi joins In The Channel to discuss Elevate, the vendor’s new outcome-based partner program built for the agentic AI era. The conversation covers where partners are actually generating revenue with agentic AI today, why the services model is shifting from implementation to front-end advisory, and how OutSystems thinks about competing – and coexisting – with Microsoft, ServiceNow, and Salesforce.

In Case You Missed It

ICYMI: Cisco compute prices jump, AWS pays MSPs cash, and farewell to ICYMI

April 13, 2026 Robert Dutt Comments Off on ICYMI: Cisco compute prices jump, AWS pays MSPs cash, and farewell to ICYMI
Cisco compute prices jump April 18 in a market-wide memory squeeze that some forecasters say could last until 2030. AWS begins paying MSPs direct cash for managed services – but requires revenue tagging in place by summer. Nutanix unveils a complete agentic AI platform as Toronto’s Arctiq wins the Americas Reseller Momentum Award. And ICYMI signs off as The Buzz prepares to launch April 20.

Identity

Okta’s Canadian bet: Data cell, 600 employees, and a plan to triple the business

April 6, 2026 Robert Dutt Comments Off on Okta’s Canadian bet: Data cell, 600 employees, and a plan to triple the business
Okta is running over 80 percent of Canadian revenue through partners and betting big on regulated verticals with a new Montreal-based data cell. Country manager Ryan Sydor talks about what that investment looks like and where it’s headed.

Identity

Beyond the password vault: 1Password’s channel chief makes the case for identity security as an MSP practice

April 1, 2026 Robert Dutt Comments Off on Beyond the password vault: 1Password’s channel chief makes the case for identity security as an MSP practice
1Password’s Larissa Crandall joins the podcast to discuss why identity security has become the front door of the security conversation and what that shift means for MSPs. From the company’s evolution beyond password management to the staggering 82-to-1 ratio of non-human to human identities, Crandall makes the case that the identity opportunity is bigger – and more urgent – than most partners realize.

In Case You Missed It

ICYMI special: RSA Conference 2026, curated for the Canadian channel

March 26, 2026 Robert Dutt Comments Off on ICYMI special: RSA Conference 2026, curated for the Canadian channel
A special midweek edition of In Case You Missed It, cutting through the RSA Conference 2026 noise to highlight what actually matters for Canadian IT channel partners. From the dominant agentic AI security theme to new partner revenue opportunities from Barracuda and Sectigo, here’s what you need to know.