Unified Communications

Unified Communications

Avaya launches Avaya Cloud Office in Canada with agent-focused strategy

June 30, 2020 Mark Cox Comments Off on Avaya launches Avaya Cloud Office in Canada with agent-focused strategy
Avaya Canada took advantage of the 90 days since the initial launch of Avaya Cloud Office in the U.S. to get what for them is a new Go-to-Market model in place, and also benefit from some tweaks to the solution.

Cloud

NEC launches UNIVERGE BLUE UCaaS and CCaaS services in Canada

June 15, 2020 Mark Cox Comments Off on NEC launches UNIVERGE BLUE UCaaS and CCaaS services in Canada
In its first launch of these new white-labelled Intermedia offerings outside the U.S., NEC is looking to use them to re-establish a strong presence in Canada.

Channel Programs

RingCentral targets SMB customers with new IGNITE! channel program

June 2, 2020 Mark Cox Comments Off on RingCentral targets SMB customers with new IGNITE! channel program
IGNITE!, which is really a sub-program of RingCentral’s Channel Harmony program, is aimed at organizations with 400 employees and under, and features a different sales process tailored for a shorter sales cycle, and over which the partner has full control.

Cloud

Mitel brings MiCloud Flex private cloud onto Google Cloud – but not quite yet in Canada

May 29, 2020 Mark Cox Comments Off on Mitel brings MiCloud Flex private cloud onto Google Cloud – but not quite yet in Canada
Mitel has been selling a wholesale private cloud offering in the U.K., and with this announcement, that model both goes global and onto the Google Cloud.

Unified Communications

Comm100 adds full omnichannel capabilities in second generation customer engagement platform

May 26, 2020 Mark Cox Comments Off on Comm100 adds full omnichannel capabilities in second generation customer engagement platform
A new contact management layer ties together chats in different channels into a single experience, keeping track of each user and allowing them to switch between channels.

Cloud

Pax8 partners with Evolve IP to offer Evolve Teams with Enterprise Voice

April 24, 2020 Mark Cox Comments Off on Pax8 partners with Evolve IP to offer Evolve Teams with Enterprise Voice
The deal will make Evolve IP’s voice integration between Microsoft Teams and Cisco VoiP available in Canada for the first time. It will also be sold initially through a Master Agent-style commission model, although that’s likely to evolve itself long-term.

Partnerships

NEC, Intermedia, announce major partnership to bring Intermedia UCaaS and CCaaS services to NEC

April 21, 2020 Mark Cox Comments Off on NEC, Intermedia, announce major partnership to bring Intermedia UCaaS and CCaaS services to NEC
Intermedia CEO Mike Gold says that this partnership is different from all their others, in that it’s the biggest they have ever done, with enormous implications for both parties.

Channel Programs

Poly brings together Plantronics, Polycom partner programs

April 7, 2020 Mark Cox 1
The new Poly partner program which brings the two legacy ones together will feature a new partner portal, that will be live on April 10.

Partnerships

New RingCentral Video now part of both RingCentral Office and Avaya Cloud Office

April 2, 2020 Mark Cox Comments Off on New RingCentral Video now part of both RingCentral Office and Avaya Cloud Office
While RingCentral maintains its partnership with Zoom, its new browser-based video now comes standard in RingCentral Office. It is also standard in Avaya Cloud Office, although Avaya will continue to sell its own video solutions to their enterprise customers.

Unified Communications

Poly adds new 3-in-1 Bluetooth enabled Voyager 4245 with Microsoft Teams certification

March 30, 2020 Mark Cox Comments Off on Poly adds new 3-in-1 Bluetooth enabled Voyager 4245 with Microsoft Teams certification
Poly continues the overhaul of its headset portfolio that has been ongoing for the past several months with a new model, borrowing the same 3-in1 wearing option from the Savi 8245, and providing a Microsoft Teams option.