Software

Cloud

ServiceNow further supercharges workflow automation solutions with Tokyo platform release

September 22, 2022 Mark Cox Comments Off on ServiceNow further supercharges workflow automation solutions with Tokyo platform release
Manager Hub, Admin Center, ServiceNow Vault and the expansion of Auto Resolution to Human Resources are all highlights of the new release.

Cloud

Salesforce announces Genie to power entire Salesforce Customer 360 platform.

September 20, 2022 Mark Cox Comments Off on Salesforce announces Genie to power entire Salesforce Customer 360 platform.
Salesforce also unveiled some major enhancements to Slack as well as Net Zero Marketplace, a platform designed to make carbon credit purchases simpler and more transparent.

No Picture
Software

Zoho formally opens Canadian head office in Cornwall to drive further Canadian expansion

September 15, 2022 Mark Cox Comments Off on Zoho formally opens Canadian head office in Cornwall to drive further Canadian expansion
The Cornwall office fits with Zoho’s overall hub and spoke strategy, and enables the high emphasis they are placing on a bilingual strategy and being able to communicate with French speaking customers in French.

Cloud

Riverbed launches Alluvio by Riverbed Unified Observability solution

September 13, 2022 Mark Cox Comments Off on Riverbed launches Alluvio by Riverbed Unified Observability solution
Riverbed launches a new SaaS solution on its own platform, bringing a state of the art solution to the market, on a platform that will eventually move beyond SaaS.

Channel Programs

SAP rethinks partnering approach with new Competency Framework

September 9, 2022 Mark Cox Comments Off on SAP rethinks partnering approach with new Competency Framework
The new Competency Framework from SAP PartnerEdge is an explicit all-in on cloud model which does not reward on-prem projects, and which introduces seven new competencies.

Cloud

Liquidware responds to customer requests with launch of CommandCTRL Public Beta program

September 8, 2022 Mark Cox Comments Off on Liquidware responds to customer requests with launch of CommandCTRL Public Beta program
CommandCTRL is a next-generation SaaS helpdesk solution, built from the ground up for that role, and while it is a separate product designed to complement Stratusphere UX, it will also play much further downmarket to SMBs and MSPs in that space.

Channel Communities

Impartner signs first distribution deal with TDSYNNEX to grow channel with Dynamics partners

September 7, 2022 Mark Cox Comments Off on Impartner signs first distribution deal with TDSYNNEX to grow channel with Dynamics partners
PRM provider Impartner continues the expansion of their channel routes to market, choosing TDSYNNEX to work with in a North America-wide deal in large part because of the distributor’s close work with Microsoft.

Cloud

Newly appointed Sage Managing Director for Canada sees strong prospects for Canadian business, channel

August 26, 2022 Mark Cox Comments Off on Newly appointed Sage Managing Director for Canada sees strong prospects for Canadian business, channel

Mark Hickman becomes one of the rare executives from outside Sage to take the Canadian country manager position, and he talks with ChannelBuzz about how he sees the company and what Sage partners can expect going forward.

Partnerships

SUSE supplements their HPE partnership with Rancher-focused agreements

June 30, 2022 Mark Cox Comments Off on SUSE supplements their HPE partnership with Rancher-focused agreements
In addition to a major announcement extending the SUSE-HPE partnership, SUSE announced that HPE has adopted SUSE Rancher K3S as their container of choice for GreenLake as-a-Service delivery, that the two companies will expand their engineering collaboration, and that SUSE Rancher and SLES Micro SKUs will be added to the HPE OEM price list in October.

Cloud

ServiceNow seeing good customer pickup from consolidated Impact customer resource offering

June 6, 2022 Mark Cox Comments Off on ServiceNow seeing good customer pickup from consolidated Impact customer resource offering
ServiceNow has rolled all of its customer service offices into a single consolidated one, for customers who want that, backed by additional service, training and support.