Software

Artificial Intelligence

Blue Prism unveils Service Assist digital workforce solution for contact centres

October 7, 2020 Mark Cox Comments Off on Blue Prism unveils Service Assist digital workforce solution for contact centres
Blue Prism sees the new offering as filling a major void in an important market, and as providing a good opportunity for channel partners who work the contact centre market.

Software

Rancher Labs enhances user experience, expands use cases in new product release

October 6, 2020 Mark Cox Comments Off on Rancher Labs enhances user experience, expands use cases in new product release
The 2.5 release of the Rancher platform also adds the ability to deliver GitOps capabilities at scale, improved Amazon EKS cluster management, and a broader version of the government version of their platform.

Cloud

TIBCO CEO Streetman outlines how company vision translates into customer success

October 2, 2020 Mark Cox Comments Off on TIBCO CEO Streetman outlines how company vision translates into customer success
TIBCO’s CEO talked with ChannelBuzz about the company’s recent customer event, and how their long-time data strategy is getting new synergies in the COVID era.

Cloud

COVID-created digital acceleration drives new Twilio product announcements at SIGNAL 2020 event

September 30, 2020 Mark Cox Comments Off on COVID-created digital acceleration drives new Twilio product announcements at SIGNAL 2020 event
They include Twilio Video Web RTC Go, a free toolkit for one-on-one video, EventStreams, which uses a single API to aggregate data from all Twilio powered experiences, Twilio Frontline for mobile workers, and Twilio Flex Ecosystem, a third party expansion of the Twilio Flex platform.

Managed Services

Open source-focused ITIM provider Centreon launches out-of-the-box version for MSPs

September 25, 2020 Mark Cox Comments Off on Open source-focused ITIM provider Centreon launches out-of-the-box version for MSPs
Centreon, which just expanded into North America from France in 2018, has had MSP partners as well as VARs, but this is their first complete MSP package with a pay-as-you-grow pricing model.

Cloud

TIBCO rolls out new products around their market strategy

September 23, 2020 Mark Cox Comments Off on TIBCO rolls out new products around their market strategy
The new announcements fall under the blueprint areas of Any Data, HCI Analytics and the Responsive Application Mesh.

Channel Programs

TIBCO indicates big changes coming to partner program

September 22, 2020 Mark Cox Comments Off on TIBCO indicates big changes coming to partner program
At the Partner Keynote that opened the TIBCO NOW event, TIBCO announced impending changes to the partner program, including a move to a multi-track model, and a new marketing tool.

Cloud

TIBCO introduces new Partner Ecosystem head Tony Beller at TIBCO NOW event

September 22, 2020 Mark Cox Comments Off on TIBCO introduces new Partner Ecosystem head Tony Beller at TIBCO NOW event
Beller talks with ChannelBuzz about how he intends to build on TIBCO’s recent history of driving its channel growth.

Cloud

ServiceNow adds new digital transformation for COVID era in Paris release of its Now workflow automation platform

September 17, 2020 Mark Cox Comments Off on ServiceNow adds new digital transformation for COVID era in Paris release of its Now workflow automation platform
Highlights include six new products, four of which are vertically focused around telcos, legal and financial services. A new Service Graph Connector programs for integrations is also part of the release.

Cloud

Zoho looks to take on Microsoft Teams with collaboration-focused Zoho Workplace

September 10, 2020 Mark Cox Comments Off on Zoho looks to take on Microsoft Teams with collaboration-focused Zoho Workplace
Zoho Workplace is a suite of nine existing Zoho collaboration, productivity, and communications applications which have the advantage of being fully integrated with each other and with other Zoho business process apps.