In The Channel

In The Channel

The backup is the target: Dell’s Rob Emsley on building a real cyber resilience practice

May 20, 2026 Robert Dutt Comments Off on The backup is the target: Dell’s Rob Emsley on building a real cyber resilience practice
Dell’s director of cyber resilience marketing explains why MSPs need to move beyond basic backup – and what it actually looks like to build a practice that can keep a customer’s business alive.

In The Channel

Dell pre-sales leader on agentic AI, the AI Factory, and 13-to-1 server consolidation

May 19, 2026 Robert Dutt Comments Off on Dell pre-sales leader on agentic AI, the AI Factory, and 13-to-1 server consolidation
From putting an “AI supercomputer” on an SMB desktop to consolidating 13 legacy servers into one, Dell’s Alan Ashby breaks down the practical infrastructure opportunities for partners at Dell Technologies World 2026.

In The Channel

Lenovo’s two Taylors on simplifying the channel, the services shift, and life after Accelerate

May 15, 2026 Robert Dutt Comments Off on Lenovo’s two Taylors on simplifying the channel, the services shift, and life after Accelerate
Fresh off Lenovo 360 Accelerate in Austin, we sat down with Jeff Taylor, global head of partner ecosystems and programs, and Craig Taylor, Canada channel chief, to dig into sweeping changes to Lenovo 360 – including a 92 per cent reduction in active incentives – and what they mean for Canadian partners navigating a services-led future.

In The Channel

Threat briefings, not statistical talks: ESET’s Cameron Tousley and Pedro Kertzman on making CTI work for MSPs

May 14, 2026 Robert Dutt Comments Off on Threat briefings, not statistical talks: ESET’s Cameron Tousley and Pedro Kertzman on making CTI work for MSPs
Cyber threat intelligence has long been framed as an enterprise discipline – but the threat landscape doesn’t respect that boundary anymore. Cameron Tousley and Pedro Kertzman of ESET make the case for why CTI belongs in the MSP practice, and what getting started actually looks like.

In The Channel

Beyond the Hype: Bridging the AI Governance Gap with Auvik’s Steve Petryschuk

May 13, 2026 Robert Dutt Comments Off on Beyond the Hype: Bridging the AI Governance Gap with Auvik’s Steve Petryschuk
In this episode of In The Channel, Auvik’s Steve Petryschuk joins Robert Dutt to discuss the findings of the 2026 IT Trends Report. They dig into the “Maturity Mirage,” the rise of Shadow AI, and why the path to AI readiness actually starts with better documentation and visibility.

In The Channel

Top Down Ventures closes oversubscribed C$38M Founders Fund I, with a 5.3x agentic AI exit already in the books

May 12, 2026 Robert Dutt Comments Off on Top Down Ventures closes oversubscribed C$38M Founders Fund I, with a 5.3x agentic AI exit already in the books
Top Down Ventures has closed Founders Fund I at C$38 million, oversubscribed, as the first institutional VC fund focused exclusively on early-stage MSP software and AI. Managing partner Joel Abramson joined In The Channel on announcement day to unpack the thesis, the zofiQ exit, and the market shift that has the fund bullish on the decade ahead.

In The Channel

On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next

May 11, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next
In the final episode of our Knowledge 2026 series, we sit down with Steven Kiss of EY Canada – the founder of SuMO IT Solutions, Canada’s first ServiceNow elite partner, now running EY’s national ServiceNow practice – for a practitioner’s view of where the channel is actually headed.

In The Channel

On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point

May 8, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point
Recorded live at Knowledge 2026 in Las Vegas, Robert Dutt sits down with Cristin Gooderham of ServiceNow Canada to unpack what a week of big agentic AI announcements actually means for Canadian enterprises and the partners who serve them.

In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

May 7, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match
Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

In The Channel

Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era

May 6, 2026 Robert Dutt Comments Off on Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era
Fresh from a press session with Bill McDermott at Knowledge 2026 in Las Vegas, we unpack the strategic argument underneath the keynote headlines: why governance beats models, why the labor math makes AI inevitable, and why ServiceNow thinks it was built for exactly this moment.