Managed Services

Cloud

Symantec broadens market for their cloud security services with Cyber Defense Platform enhancements

October 15, 2018 Mark Cox Comments Off on Symantec broadens market for their cloud security services with Cyber Defense Platform enhancements
The net new additions are a new Managed Cloud Defense monitoring and response service, and a new Managed Cloud Defense service that brings a service Symantec had provided to very large customers to the broader market.

Backup

Commvault launches SaaS portfolio aimed at broad addressable market

October 15, 2018 Mark Cox Comments Off on Commvault launches SaaS portfolio aimed at broad addressable market
Commvault formally launches its as-a-Service portfolio, which has been on the market in some geos for several months. Three services are available now, with more to come.

Managed Services

Carbon Black, Secureworks, expand partnership around Secureworks Red Cloak behavioral analytics

October 11, 2018 Mark Cox Comments Off on Carbon Black, Secureworks, expand partnership around Secureworks Red Cloak behavioral analytics
MSSP partnerships are critical to Carbon Black’s go-to-market, and their partnership with Secureworks, which is one of their oldest, has now been extended.

Backup

Cohesity adds service provider component to expanded partner program with significantly more resources

October 2, 2018 Mark Cox Comments Off on Cohesity adds service provider component to expanded partner program with significantly more resources
Cohesity has doubled the amount of dollars allocated to their partner program, with new perks like rebates for sales to very large customers and formalized and expanded MDF. They have also established a model for service providers within the program, which provides mechanisms like consumption-based pricing suited to this business model.

Cloud

CloudJumper targets smaller end users with Single Server Version of Cloud Workspace Management Suite for MSPs

September 25, 2018 Mark Cox Comments Off on CloudJumper targets smaller end users with Single Server Version of Cloud Workspace Management Suite for MSPs
WaaS provider CloudJumper makes single-tenanted deployments feasible for MSPs and customers in the 10-15 seat range – down from about 100 seats before.

Managed Services

Solarwinds MSP launches Threat Monitoring Service Program for MSSPs, and through Master MSSPs for small MSPs

September 19, 2018 Mark Cox Comments Off on Solarwinds MSP launches Threat Monitoring Service Program for MSSPs, and through Master MSSPs for small MSPs
SolarWinds launches a Threat Monitoring service based on their Trusted Metrics acquisition, in a go-to-market model designed to make it widely available to partners, but in a way that the company thinks maximizes the chances of success for specific partners.

Managed Services

SolarWinds MSP head Pagliuca emphasizes spirit of partnership in Empower keynote

September 19, 2018 Mark Cox Comments Off on SolarWinds MSP head Pagliuca emphasizes spirit of partnership in Empower keynote
SolarWinds SVP and GM Pagliuca kicked off the company’s event in Scottsdale by emphasizing the centrality of partnership between the company and its MSP partners, while talking about what MSPs need to do to be successful and giving them some nuggets about new things they can expect this year.

Managed Services

IT Glue announces multiple new integrations, new IT Glue Academy at GlueCon

September 18, 2018 Mark Cox Comments Off on IT Glue announces multiple new integrations, new IT Glue Academy at GlueCon
New features include GlueFiles, and Flags, while new integrations include Office 365, and ones with vendors Cisco Meraki, Auvik and Syncro. A contest was also announced to spur automation ideas.

Managed Services

Toronto’s GMS Live Expert partners with UK-based Inbay to provide MSPs with more specialized resources

September 18, 2018 Mark Cox Comments Off on Toronto’s GMS Live Expert partners with UK-based Inbay to provide MSPs with more specialized resources
GMS Live Expert and Inbay each provide outsourced services to MSPs on different sides of the Atlantic, and have partnered to provide a ‘hands across the sea’ set of enhanced services available to partners of both companies.

Managed Services

IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event

September 17, 2018 Mark Cox Comments Off on IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event
Vancouver-headquartered IT Glue, the market leader in IT documentation for MSPs, has designed their first partner event around the principle of providing MSPs with valuable takeaways, rather than just talking about themselves.