Managed Services

Managed Services

ServiceNow Madrid release enhances no-code capability in new mobile-first approach

April 1, 2019 Mark Cox Comments Off on ServiceNow Madrid release enhances no-code capability in new mobile-first approach
The integration of native mobile capabilities acquired with SkyGiraffe fundamentally reshapes the user experience and adds significant new capabilities, with more to come as other types of applications are addressed in the same way.

Cloud

Rise of SaaS increases vulnerability to insider threats

April 1, 2019 Mark Cox Comments Off on Rise of SaaS increases vulnerability to insider threats
A new study finds that file sharing applications are a particular problem in SaaS security, with accidental exposure of information being the biggest source of internal threats.

Managed Services

Liongard adds Datto Autotask PSA integration, with more integrations on the way

March 25, 2019 Mark Cox Comments Off on Liongard adds Datto Autotask PSA integration, with more integrations on the way
Liongard has provided roundabout integration with Autotask through their existing integration with IT Glue, but the integration streamlines the process, and provides access to Autotask customers who don’t use IT Glue.

Managed Services

Infovista improves Ipanema SD-WAN application intelligence as they drive solution deeper into MSP channel

March 18, 2019 Mark Cox Comments Off on Infovista improves Ipanema SD-WAN application intelligence as they drive solution deeper into MSP channel
Ipanema, which Infovista acquired in 2015, is becoming an increasingly important part of their business, and the MSP channel is becoming a more important part of that, as Ipanema broadens out its channel strategy beyond large telco partners.

Managed Services

RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric

March 15, 2019 Mark Cox Comments Off on RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric
Atera reworked their own platform to a microservices architecture to take advantage of the new platform, which also greatly improves their ability to work with Big Data.

Backup

Datto Channel Ransomware Report for Canada has some warning signs for MSPs

March 14, 2019 Mark Cox Comments Off on Datto Channel Ransomware Report for Canada has some warning signs for MSPs
Canada leads the countries surveyed in both the average ransom paid to ransomware creators and the amount of money lost to downtime from ransomware, which is hardly ideal, and something that Canadian MSPs need to work smarter to prevent.

Managed Services

Webroot enhances Security Awareness training offerings

March 13, 2019 Mark Cox Comments Off on Webroot enhances Security Awareness training offerings
While Webroot has updated their course content and made it easier for MSPs to construct phishing lure pages, the major attraction here is likely a new Client Breach Report that the MSP can use as a pre-sales tool.

Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

March 12, 2019 Mark Cox Comments Off on IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations
The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

Managed Services

SOAR vendor DFLabs unveils platform optimized for MSSPs

March 4, 2019 Mark Cox Comments Off on SOAR vendor DFLabs unveils platform optimized for MSSPs
While DFLabs’ platform already supported multi-tenancy, it has added the ability to manage large numbers of divergent third-party devices at customer sites with vendor-agnostic runbooks in this new optimization for MSSP and Managed Detection and Response providers.

Cloud

Intermedia adds free Envision analytics for partners to Unite platform

March 4, 2019 Mark Cox Comments Off on Intermedia adds free Envision analytics for partners to Unite platform
Envision provides a Partner Dashboard showing all customers, and a QoS Dashboard that drills down into a single customer, with more analytics dashboards on the roadmap.