Managed Services

Managed Services

RapidFire Tools adds new Audit Guru for Cyber Insurance module

May 29, 2019 Mark Cox Comments Off on RapidFire Tools adds new Audit Guru for Cyber Insurance module
This module joins existing ones for GDPR and HIPAA, and will be followed by others as RapidFire Tools adds additional functionality to the Audit Guru platform.

Managed Services

GMS Live Expert promotes Danny Obaseki to VP of Sales

May 27, 2019 Mark Cox Comments Off on GMS Live Expert promotes Danny Obaseki to VP of Sales
The Toronto-headquartered outsourced help desk services provider promotes longtime RMM exec Obaseki to its senior ranks as it looks to expand both its MSP base and strategic partnerships.

Backup

MSP-focused cloud monetization vendor HyAlto adds Veeam support as they build out ecosystem

May 23, 2019 Mark Cox Comments Off on MSP-focused cloud monetization vendor HyAlto adds Veeam support as they build out ecosystem
HyAlto, formerly known as AirVM, has retooled its business model to simplify and more effectively monetize cloud services management for MSPs, and has announced support for the Veeam cloud as they build out their ecosystem.

Managed Services

Kaseya remodels Powered Services using philosophies of just-acquired ID Agent

May 7, 2019 Mark Cox Comments Off on Kaseya remodels Powered Services using philosophies of just-acquired ID Agent
Monday, Kaseya announced the acquisition of ID Agent, and consolidated all their security solutions in that business. Tuesday, they are rebooting their turnkey Powered Services offerings – with some major conceptual additions from ID Agent.

Backup

Unitrends unveils direct backup to cloud with Unitrends Cloud Backup

May 3, 2019 Mark Cox Comments Off on Unitrends unveils direct backup to cloud with Unitrends Cloud Backup
The new Unitrends offering is designed to allow both MSP and traditional business customers to back up straight to the Unitrends cloud without  needing to use a local appliance.

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Managed Services

IT Weapons sees Canadian small business as key in new round of managed services growth

April 26, 2019 Mark Cox Comments Off on IT Weapons sees Canadian small business as key in new round of managed services growth
IT Weapons has pursued an organic growth strategy since it was acquired to become Konica Minolta’s managed services arm in Canada. The acquisition of Calgary-based Continuity Solutions is designed to further that strategy in the small business space.

Managed Services

Netwrix enters into first managed services integration with ConnectWise Manage

April 15, 2019 Mark Cox Comments Off on Netwrix enters into first managed services integration with ConnectWise Manage
Netwrix has had MSP partners for several years, but this is their first certified integration with a PSA or RMM provider, with the choice determined because the product is used by two-thirds of their MSP partners.

Backup

Unitrends upgrades entry-level offerings for MSPs and distributed locations with Recovery MAX appliances

April 4, 2019 Mark Cox Comments Off on Unitrends upgrades entry-level offerings for MSPs and distributed locations with Recovery MAX appliances
The Unitrends MAX appliances are targeted at the lower end of the market, providing it with failover capabilities and other capabilities which have not been available previously to these customers.

Managed Services

ServiceNow Madrid release enhances no-code capability in new mobile-first approach

April 1, 2019 Mark Cox Comments Off on ServiceNow Madrid release enhances no-code capability in new mobile-first approach
The integration of native mobile capabilities acquired with SkyGiraffe fundamentally reshapes the user experience and adds significant new capabilities, with more to come as other types of applications are addressed in the same way.

Cloud

Rise of SaaS increases vulnerability to insider threats

April 1, 2019 Mark Cox Comments Off on Rise of SaaS increases vulnerability to insider threats
A new study finds that file sharing applications are a particular problem in SaaS security, with accidental exposure of information being the biggest source of internal threats.