Managed Services

Impending enforcement of DMARC regulation in February opens up strong MSP opportunity

The DMARC email protocol, highly effective against spoofing, will be implemented by big service providers in February, and with very few MSPs using it today, EasyDMARC sees it as a great opportunity for MSPs, so much so that they are ramping up MSP presence in their Go-to-Market model.

Schneider Electric emphasizes value of new ConnectWise integration with their Ecostruxure solution at IT Nation

This integration, the first of several Schneider Electric has planned, was soft launched in the spring, but the real push to get partners to see its value came at the recent IT Nation event.

ConnectWise highlights Robotic Process Automation within the evolution of their Asio platform

ConnectWise thinks adding ConnectWise RPA to Asio will be a really big deal, although they also announced a new Asio workflow automation capability, and 18 new Asio services.

ConnectWise creates Generative AI-based companion for technology providers with ConnectWise Sidekick

Sidekick is a bot that is currently available for ConnectWise PSA, although the number of solutions supported will expand over time, providing much stronger AI capabilities than ConnectWise was able to offer before.

IT by Design brings message around need for impactful training for MSPs to IT Nation event

IT by Design is a Master MSP that changed their focus to be around coaching and training, dealing with MSP-specific leadership issues and how to address them effectively for both transformational and transactional leaders.

Liongard partners with Cork to add Cork’s cyber warranty protection to their services

Both companies see Cork’s focus on loss control when a cyberattack takes place as highly complementary to Liongard’s Configuration Change Detection and Response services, and they are offering a discount to MSPs who sell both solutions.

Cyber assurance vendor Cork launches Early Access Program for Canadian MSPs

While cyber insurance policies offered by RMM/PSA providers or MSP-focused vendors have grown in number in the last several years, Cork believes the way their offering works is distinct and superior.

Lenovo announces new TruScale for Edge and new high-end AI server

Lenovo, which is in attendance at the Intel Innovation 2023 event here in San Jose, made a very significant announcement of their own, beefing up their AI portfolio on multiple fronts at an event where AI was centre stage.

Nine Minds introduces Generative AI-driven ticket resolution for MSPs

The solution, Octavia, is in the early stages of beta, and will eventually launch with both a full featured enterprise version and a free version which will not have all of the enterprise features.

Netsurion signs on with Radius Channels to drive their business with unique distribution model

Netsurion has been around for many years, but this is the first distribution deal for the MDR provider, and they chose a new company with a white glove model whose founder has already succeeded in distribution with the same model.

CrushBank adds new Generative AI capabilities to their knowledge management platform

CrushBank continues its evolution beyond an AI-powered search platform with the addition of new Generative AI capabilities to their platform.

AppDirect acquires ADCom Solutions to add their NOC and VEEUE platforms to channel catalogue

AppDirect makes another significant deal, leveraging their omnichannel Go-to-Market capabilities to bring another significant player onboard, and expand the solutions available to their technology advisor channel to sell.

SaaS Alerts releases Fortify tool to improve Microsoft’s secure scores for MSPs

Fortify, which is now part of Saas Alerts’ Manage module, lets MSPs improve their customers’ Microsoft secure scores and overall security posture, and saves them much time by allowing hordes of clients to properly configure their systems with a single click.

Auvik begins broadening out of portfolio with new SaaS Management Software

Auvik moves beyond their long-time laser focus on network management software with a complementary SaaS management solution that uses technology from last year’s acquisition of Saaslio.

Network monitoring firm Auvik launches first partner program

Auvik previously sold to MSPs, who in turn sold to their customers, so a partner program was not critical, but they now sell through MSPs as well, and through other types of reseller partners.

SonicWall launches new monthly firewall managed security services bundles for MSSPs and MSPs

SonicWall leverages their new firewall-as-a-service capability to put together three bundles around it, aimed at MSSPs and MSPs who meet revenue and training requirements.

Hyperautomation startup Torq launches first partner program with high rewards tied to delivering customer satisfaction

Torq’s technology was designed to provide a better alternative to the SOARs in the marketplace today, and while to date they have sold in the Fortune 500, they are looking to the channel to broaden that out.