Managed Services

Artificial Intelligence

ConnectWise highlights Robotic Process Automation within the evolution of their Asio platform

November 10, 2023 Mark Cox Comments Off on ConnectWise highlights Robotic Process Automation within the evolution of their Asio platform
ConnectWise thinks adding ConnectWise RPA to Asio will be a really big deal, although they also announced a new Asio workflow automation capability, and 18 new Asio services.

Artificial Intelligence

ConnectWise creates Generative AI-based companion for technology providers with ConnectWise Sidekick

November 10, 2023 Mark Cox Comments Off on ConnectWise creates Generative AI-based companion for technology providers with ConnectWise Sidekick
Sidekick is a bot that is currently available for ConnectWise PSA, although the number of solutions supported will expand over time, providing much stronger AI capabilities than ConnectWise was able to offer before.

Managed Services

ConnectWise gives some love to Automate, and addresses end-of-life rumours

November 10, 2023 Mark Cox Comments Off on ConnectWise gives some love to Automate, and addresses end-of-life rumours
ConnectWise also announced that the Automation Nation event will return to the ConnectWise calendar in early 2024.

Managed Services

IT by Design brings message around need for impactful training for MSPs to IT Nation event

November 10, 2023 Mark Cox Comments Off on IT by Design brings message around need for impactful training for MSPs to IT Nation event
IT by Design is a Master MSP that changed their focus to be around coaching and training, dealing with MSP-specific leadership issues and how to address them effectively for both transformational and transactional leaders.

Managed Services

Liongard partners with Cork to add Cork’s cyber warranty protection to their services

November 9, 2023 Mark Cox Comments Off on Liongard partners with Cork to add Cork’s cyber warranty protection to their services
Both companies see Cork’s focus on loss control when a cyberattack takes place as highly complementary to Liongard’s Configuration Change Detection and Response services, and they are offering a discount to MSPs who sell both solutions.

Managed Services

Cyber assurance vendor Cork launches Early Access Program for Canadian MSPs

October 25, 2023 Mark Cox Comments Off on Cyber assurance vendor Cork launches Early Access Program for Canadian MSPs
While cyber insurance policies offered by RMM/PSA providers or MSP-focused vendors have grown in number in the last several years, Cork believes the way their offering works is distinct and superior.

Managed Services

Cisco-sponsored study shows managed services still on the rise

September 28, 2023 Robert Dutt Comments Off on Cisco-sponsored study shows managed services still on the rise
Canadian MSPs seeing growth of 8.3 percent this year, with demand for more cybersecurity managed services leading the demand charge.

No Picture
Artificial Intelligence

Lenovo announces new TruScale for Edge and new high-end AI server

September 20, 2023 Mark Cox Comments Off on Lenovo announces new TruScale for Edge and new high-end AI server
Lenovo, which is in attendance at the Intel Innovation 2023 event here in San Jose, made a very significant announcement of their own, beefing up their AI portfolio on multiple fronts at an event where AI was centre stage.

Artificial Intelligence

Nine Minds introduces Generative AI-driven ticket resolution for MSPs

September 18, 2023 Mark Cox Comments Off on Nine Minds introduces Generative AI-driven ticket resolution for MSPs
The solution, Octavia, is in the early stages of beta, and will eventually launch with both a full featured enterprise version and a free version which will not have all of the enterprise features.

Distribution

Netsurion signs on with Radius Channels to drive their business with unique distribution model

September 8, 2023 Mark Cox Comments Off on Netsurion signs on with Radius Channels to drive their business with unique distribution model
Netsurion has been around for many years, but this is the first distribution deal for the MDR provider, and they chose a new company with a white glove model whose founder has already succeeded in distribution with the same model.