Articles by Mark Cox

Managed Services

Invarosoft adds embedded bots for end users and MSP engineers to ITSupportPanel app

November 11, 2019 Mark Cox Comments Off on Invarosoft adds embedded bots for end users and MSP engineers to ITSupportPanel app
Invarosoft believes that their app-focused tool for enhancing MSP support is so fundamentally different from competitors that it constitutes a new channel of its own. The addition of new AI-based bots is designed to save time, reduce the number of tickets, and improve user experience.

Artificial Intelligence

BlackBerry Cylance looking to MSP business, new products to help drive 2020 growth

November 11, 2019 Mark Cox Comments Off on BlackBerry Cylance looking to MSP business, new products to help drive 2020 growth
It has been an eventful year for Cylance, following its acquisition by BlackBerry. May Mitchell talks with ChannelBuzz about the year coming to a close, and what to look for next year.

Managed Services

Avast looks to become ‘Google of MSSP security’ with impending program launch

November 11, 2019 Mark Cox Comments Off on Avast looks to become ‘Google of MSSP security’ with impending program launch
Avast is about to roll out a program for MSSPs in North America, which they discussed while exhibiting at the recent IT Connect event.

Partnerships

French communication platform vendor LumApps looks to build out Microsoft channel

November 8, 2019 Mark Cox Comments Off on French communication platform vendor LumApps looks to build out Microsoft channel
LumApps, which is aggressively expanding in North America and now sells more here than in Europe, has joined the Microsoft Partner eXperience program and plans to build out a strong Microsoft channel, as they have already done with Google.

Big Data

Crushbank enhances Watson-powered help desk with Crushbank Insights

November 7, 2019 Mark Cox Comments Off on Crushbank enhances Watson-powered help desk with Crushbank Insights
Crushbank Insights uses Watson to glean emotion and sentiment analysis from help desk tickets, to provide information about how the tickets are being handled, for specific clients, and by individual engineers.

Artificial Intelligence

SAS Toronto event focuses on overcoming hurdles to successful customer AI projects

November 7, 2019 Mark Cox Comments Off on SAS Toronto event focuses on overcoming hurdles to successful customer AI projects
SAS partners played a bigger role than ever in the event this year, as SAS continues to move beyond its legacy direct sales days and invest more in its channel.

Cloud

Zoho rearchitects Docs for group collaboration in new Zoho WorkDrive

November 7, 2019 Mark Cox 1
Zoho Docs was  designed for an individual user, not as a group collaboration platform, so Zoho rebuilt it from the ground up to more effectively provide its capabilities to other Zoho One apps.

Cloud

Sherweb emphasizes partnering strengths, range of services with rebranding campaign

November 6, 2019 Mark Cox Comments Off on Sherweb emphasizes partnering strengths, range of services with rebranding campaign
Sherweb is best known as a cloud service provider and distributor, but the company is now drawing attention to the broader value that it provides to partners.

Managed Services

Vancouver startup Quickpass targets MSP market with password reset and rotation technology

November 6, 2019 Mark Cox Comments Off on Vancouver startup Quickpass targets MSP market with password reset and rotation technology
Quickpass is focused on Active Directory and Office 365, just entered into a major product integration with IT Glue, and launched their first PSA integration with ConnectWise.

Security

Blancco looks to expand enterprise channel business with SHI partnership

November 6, 2019 Mark Cox Comments Off on Blancco looks to expand enterprise channel business with SHI partnership
Blanco’s recent channel activity in North America has been focused more on the SMB with erasure-as-a-service, but a new partnership with SHI is targeted squarely at the enterprise and including Blancco in SHI’s holistic solutions.