HP Networking adds free 24/7 support for up to three years for many of its networking products, providing customers with on-demand access to phone support.
VARs understand that they will clash with their vendors’ sales teams. But unchecked channel conflict will cause them to take actions that cost vendors.
MSPs are an important part of the channel; but does the MSP meet the classic partner definition, or is the managed service provider a type of customer?