GoTo is expanding its partnership with distributor Ingram Micro, inking a North American deal to make its upcoming Resolve for Managed Service Providers available on the Ingram Micro Cloud Marketplace.
Slated for release in the final quarter of 2022, GoTo Resolve for MSPs is a new edition of its venerable GoTo ResolveIT support and management offering. The MSP edition adds multi-customer support and other tools managed service providers need in an RMM. Built on the Zero-Trust security architecture, the company is betting on security and ease of use as crucial differentiators as it dives into the crowded market for tools for managed service providers.
“We stand out around simplicity, high availability, reliability, and the ability to run in a highly-secure manner,” said Dave Campbell, head of remote support group strategy and growth at GoTo.
Campbell said that the security of the tools MSPs use is increasingly an issue for customers, with attacks on MSPs and some high-profile breaches and leaks traced back to the tools MSPs use.
The Managed Service Provider edition of Resolve is a SaaS offering that combines RMM, endpoint management, ticketing and tools to remediate issues. Campbell described it as a beachhead for the company to build more of a stack for MSPs as customers increasingly look to managed services to partially or entirely handle their IT needs and environment. GoTo’s approach seems to address the RMM portion of the managed services stack, which is close to its roots in tools for IT managers and support staff. It will provide integrations to the most popular professional services automation (PSA) tools MSPs build their business around to round out their business with MSPs.
“We’re aware that MSPs are using RMMs today, and one of the key things we’re focused on is starting to focus more on that specific market,” Campbell said. “We’re starting with a full-featured RMM solution built on the technology that powers over two million connections a day across GoTo and our core point solutions.”
Resolve will be the first product the company offers to support single sign-on for managing multiple customers. Still, Campbell suggested it won’t be the last as the company sees the role of MSPs growing in the IT management and support landscape. In coming quarters, he said, the company will offer MSP-centric products in the security/antivirus and mobile device management field, the latter likely coming from its acquisition of MDM toolmaker Mirador this summer.
“We brought GoTo Resolve to market to create a modern, secure platform that we can continue to expand, and that will mean we’ll bring more services and offerings both for IT teams and MSPs,” Campbell said.
Campbell said GoTo would work with Ingram to build awareness, and by making Resolve available on the Cloud Marketplace, it will be easy for solution providers to purchase and provision. With Resolve, GoTo sees the most robust opportunity with midsize MSPs, a demographic that also maps well against the Cloud Marketplace customer profile.
While the initial scale of the distribution deal is across North America, Campbell said GoTo would be looking to expand that footprint over time and that GoTo Resolve would also be available direct from the company to MSPs worldwide.
Ingram Micro offers GoTo’s unified UCC and remote support portfolios through license sales.