How IT can be agents of change in the COVID-19 pandemic

Steve Long, regional CTO for AppDynamics

IT professionals feel they have an opportunity to be “agents of transformation” as a result of the COVID-19 pandemic, a new study commissioned by AppDynamics has found.

In this edition of the podcast, we dive into the numbers of AppD’s survey of IT leaders to find out how they’re feeling about the opportunity ahead of them and the challenges they face with Steve Long, regional CTO for the company.

We discuss:

  • what’s on IT professionals minds right now;
  • why delivering great customer experience is more important than ever;
  • how available the resources IT pros need are to them;
  • the pressure on IT leaders right now, and how it compares to the pressures they’ve faced in the past;
  • how priorities are shifting;
  • why IT professionals are seeking more freedom, and more accountability to go along with it;
  • what solution providers can do to support IT pros’ changing priorities; and
  • why technology professionals need to be better at asking for help when they need it.

All this and much more in this edition of the Podcast.


Robert Dutt

Robert Dutt is the founder and head blogger at He has been covering the Canadian solution provider channel community for a variety of publications and Web sites since 1997.