Jean Turgeon

Unified Communications

Phones a major highlight in new Avaya product releases at ENGAGE event

February 1, 2018 Mark Cox 1
Avaya also rebooted their chatbot strategy with a significant deepening of their AI focus, and they have some things coming in the near future that will be of interest to partners.

Cloud

Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration

November 8, 2017 Mark Cox Comments Off on Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration
This extension of the Avaya-Salesforce relationship provides a complete omni-channel integration between the customer engagement and CRM platforms. The companies plan to develop the relationship further, into areas like the Internet of Things.

Cloud

New products and plan in place: Avaya now needs to execute

February 3, 2016 Mark Cox Comments Off on New products and plan in place: Avaya now needs to execute
After a long restructuring, Avaya now has its two core next-gen offerings available, and has a systematic and well thought out plan to take them to market, leveraging both its channel and internal resources better than in the past. They still have to execute on these better than in the past however.

Jean Turgeon Avaya
Networking

Avaya extends VENA to the campus

February 22, 2011 Robert Dutt Comments Off on Avaya extends VENA to the campus
Vendor sees extension of networking virtualization as its latest disruption