Distributor Ingram Micro introduces Service Desk to help partners support their customers, expands the services available to VARs selling cloud services.
Cloud, Distribution
Ingram Micro ramps up cloud services
by Robert Dutt •
Tag Archive for Help Desk
Featured Post, Managed Services, Security
Q&A: AVG on Level Platforms Acquisition (Part 2)
by Robert Dutt •
AVG’s Mike Foreman on bringing CloudCare and Managed Workplace together
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Featured Post, Solution Provider News
CTECH proving itself with 90-second SLA
by Guest Poster •
Support claim provides competitive edge, differentiation for Calgary-based MSP
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Featured Post, Managed Services
Level Platforms adds help desk, NOC tools
by Robert Dutt •
Integration of RMM with new capabilities streamlines automation, vendor says
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Managed Services
Competing with trunkslammer MSPs
by Robert Dutt •
Have you noticed a constriction of margins available on some managed services recently? In my first blog post for the excellent MSP Help Desk blog from GMS Live Expert, I address the growing concern of competing on price rather than value in the managed services realm, an offer up five strategies for reinforcing your own…
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Featured Post, Managed Services
Nimsoft targets MSP help desk with Unified Manager
by Robert Dutt •
On-demand offering takes management software vendors into smaller managed service providers
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Managed Services
Live Virtual Help Desk offers ‘dad-approved’ support for MSPs
by Robert Dutt •
Why the Victoria-based company’s president’s dad is the benchmark for outsourced help desk
