Plantronics moves far beyond headsets by buying Polycom, which brings them into three additional businesses that are synergistic to their headset core.
Avaya also rebooted their chatbot strategy with a significant deepening of their AI focus, and they have some things coming in the near future that will be of interest to partners.
AWS brings its Alexa technology to the office. The one negative for Canadian users is that out of the gate, it’s only available in the U.S East region.
Avaya Equinox Meetings Online is a rebranded and significantly upgraded updating of Avaya Live Video. It is a service which integrates well with on-prem video, and is aimed at the premium part of the market where video quality matters.
CafeX provides Dynamics with full omni-channel capabilities for both mobile and Web, upgrading its capabilities significantly against its competition.
Growth was good pretty much across all D&H segments, although notebooks, collaboration and video conference solutions, systems components, and even printers, all did exceptionally well.
While Avaya plans to extend Equinox to the mid-market in the future, today it’s based on Aura and as such is just an enterprise play.
