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Mobility

New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners

February 28, 2018 Mark Cox Comments Off on New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners
Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.

Software

Celebrating Canadian entrepreneurship and success at Sage Summit Toronto

August 8, 2017 Mark Cox Comments Off on Celebrating Canadian entrepreneurship and success at Sage Summit Toronto
Sage Canada head Paul Struthers recaps the highlights of the recent Sage Summit in Toronto.

Cloud

CafeX upgrades omnichannel customer service solution for Dynamics 365

July 12, 2017 Mark Cox Comments Off on CafeX upgrades omnichannel customer service solution for Dynamics 365
CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.

Cloud

New Toronto office highlights Canadian-specific announcements at Toronto Sage Summit

June 28, 2017 Mark Cox Comments Off on New Toronto office highlights Canadian-specific announcements at Toronto Sage Summit
Sage also announced new data from a survey they commissioned about small business in Canada, and pledged to work to bring together groups to lobby on their customers’ behalf.