In The Channel
In The Channel

On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next

In the final episode of our Knowledge 2026 series, we sit down with Steven Kiss of EY Canada – the founder of SuMO IT Solutions, Canada’s first ServiceNow elite partner, now running EY’s national ServiceNow practice – for a practitioner’s view of where the channel is actually headed.

In The Channel

On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point

Recorded live at Knowledge 2026 in Las Vegas, Robert Dutt sits down with Cristin Gooderham of ServiceNow Canada to unpack what a week of big agentic AI announcements actually means for Canadian enterprises and the partners who serve them.

Podcasts

The Buzz: inforcer brings shadow AI monitoring to MSPs, SUSE launches sovereign partner specialization, and Cayosoft targets the Microsoft identity migration gap

In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

Podcasts

The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform

At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new “Go Live AI” satisfaction guarantee, a live prompt injection demo, and FedEx production numbers are ServiceNow’s argument that the agentic era is operational — and that governance is the new competitive moat.

Podcasts

The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality

In The Channel

On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver

What does a Viya migration actually look like from inside a major enterprise engagement? In the final episode of In The Channel’s SAS Innovate 2026 series, Robert Dutt sits down with Nat D’Ercole of Deloitte Canada to talk data governance maturity, the reality of untangling decades of SAS implementation, OSFI E-21 as a catalyst, and why the organizations most ready for AI are the ones that solved their data governance problem years ago.

In The Channel

On site at SAS Innovate: global channel chief John Carey on the shift to indirect, the TD SYNNEX bet, and the case for the transparent box

When John Carey joined SAS Institute four years ago, his mandate was to rethink what partnering looked like for a company with a long advisory and delivery history but limited co-sell and no resell motion. Recorded on site at SAS Innovate 2026, Robert Dutt talks to the senior vice president of global channels about what he found, what he built, and where SAS’s channel goes from here.

In The Channel

On site at SAS Innovate: SAS Canada’s Ryan MacDonald on AI governance, the partner opportunity, and fifty years of trust

What does fifty years of analytics heritage mean in a market that reinvents itself every eighteen months? Recorded on site at SAS Innovate 2026, Robert Dutt sits down with Ryan MacDonald, managing director of SAS Canada, to dig into the week’s major AI governance and agentic AI announcements, the state of Canadian enterprise AI maturity, and why the channel is SAS’s answer to the SMB opportunity.