In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

In The Channel

Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era

Fresh from a press session with Bill McDermott at Knowledge 2026 in Las Vegas, we unpack the strategic argument underneath the keynote headlines: why governance beats models, why the labor math makes AI inevitable, and why ServiceNow thinks it was built for exactly this moment.

In The Channel

Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack

Third-party risk management is emerging as the next major service category for MSPs. The starting point, according to Cynomi Chief Evangelist Tim Coach, isn’t a vendor questionnaire. It’s a conversation about how your client actually makes money.

In The Channel

Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs

In The Channel

On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver

What does a Viya migration actually look like from inside a major enterprise engagement? In the final episode of In The Channel’s SAS Innovate 2026 series, Robert Dutt sits down with Nat D’Ercole of Deloitte Canada to talk data governance maturity, the reality of untangling decades of SAS implementation, OSFI E-21 as a catalyst, and why the organizations most ready for AI are the ones that solved their data governance problem years ago.

In The Channel

On site at SAS Innovate: global channel chief John Carey on the shift to indirect, the TD SYNNEX bet, and the case for the transparent box

When John Carey joined SAS Institute four years ago, his mandate was to rethink what partnering looked like for a company with a long advisory and delivery history but limited co-sell and no resell motion. Recorded on site at SAS Innovate 2026, Robert Dutt talks to the senior vice president of global channels about what he found, what he built, and where SAS’s channel goes from here.

In The Channel

On site at SAS Innovate: SAS Canada’s Ryan MacDonald on AI governance, the partner opportunity, and fifty years of trust

What does fifty years of analytics heritage mean in a market that reinvents itself every eighteen months? Recorded on site at SAS Innovate 2026, Robert Dutt sits down with Ryan MacDonald, managing director of SAS Canada, to dig into the week’s major AI governance and agentic AI announcements, the state of Canadian enterprise AI maturity, and why the channel is SAS’s answer to the SMB opportunity.

In The Channel

Do or do not: SonicWall’s Michael Crean on what MSPs keep getting wrong on security

SonicWall’s 2026 Cyber Protect Report frames SMB security failures as seven predictable, preventable sins. In The Channel sat down with SVP Michael Crean – who built one of the early SOC-as-a-service MSSPs before SonicWall acquired it – to dig into what the framework actually means for partners.

In The Channel
In The Channel

Not a concept, not a pilot: GTIA’s Innovate Awards are looking for AI that’s earning its keep

The inaugural GTIA Innovate Awards aren’t looking for AI pitches or proof-of-concepts. They’re looking for IT service providers who have deployed AI in production and can prove it’s generating revenue or saving money. In a channel where 98% claim to use AI but few have a formal strategy, the bar is both a competition requirement and a mirror.