Managed Services

Managed Services

SolarWinds N-able to offer MSPs choice of new IT Services Management Platform

August 24, 2015 Mark Cox Comments Off on SolarWinds N-able to offer MSPs choice of new IT Services Management Platform
The company says it acquired a cloud based services management platform to provide a simpler and low cost pure play offering to the partners who want it, and that their partnerships with the major PSA vendors will continue.

Cloud

Kaseya adds new Chief Customer Officer to improve focus of customer success program

August 12, 2015 Mark Cox Comments Off on Kaseya adds new Chief Customer Officer to improve focus of customer success program
This is one in many steps in what Kaseya promises will be a massive initiative in greater commitment to its MSP customers.

Channel Programs

IndependenceIT enhances rewards for top partners with improved channel program

August 11, 2015 Mark Cox Comments Off on IndependenceIT enhances rewards for top partners with improved channel program
A new top tier has been created for Elite partners with channels of their own, and new internal technical support and professional service groups have added to work with partners.

Channel Programs

New partner program, distribution deal, designed to drive Passportal growth

August 7, 2015 Mark Cox Comments Off on New partner program, distribution deal, designed to drive Passportal growth
The partner program has been added following Passportal’s addition of the capacity to let partners white-label their password protection services to their own customers, whereas before they simply sold their partners these services to better run their own businesses.

Distribution

Relyenz, new CharTec SaaS distribution division, looks to build large MSP security channel

August 6, 2015 Mark Cox Comments Off on Relyenz, new CharTec SaaS distribution division, looks to build large MSP security channel
Relyenz takes over the managed services that CharTec had added to sell to their MSP customers, has added a new one, and plans to keep adding new services backed by Tier 3 support.

Managed Services

AVG continues aggressive partner drive in both RMM, security sectors

August 5, 2015 Mark Cox Comments Off on AVG continues aggressive partner drive in both RMM, security sectors
AVG emphasizes that having a foot in two separate sectors helps partners drive their business, and notes that AVG’s requirement their channel account people be certified in Channel Management through CompTIA is one aspect of their commitment to being easy to work with.

Managed Services

Strong partner response has security vendor Vijilan top year’s channel recruitment goal in two months

August 4, 2015 Mark Cox Comments Off on Strong partner response has security vendor Vijilan top year’s channel recruitment goal in two months
Vijilan formally entered the North American market in June, with a security service that layers on top of a managed service for their MSP and solution provider partners, who are their entire route to market.

Managed Services

New Datto offerings strengthen business continuity play

August 4, 2015 Mark Cox Comments Off on New Datto offerings strengthen business continuity play
Datto also reported a significant increase in support from key Canadian partners, part of the ramifications from their recent increased investment in the Canadian market.

Channel Programs

nGenx targets MSPs with new partner program

August 4, 2015 Mark Cox Comments Off on nGenx targets MSPs with new partner program
nGenx has mainly sold through a telco agent channel in the past, but has redesigned its partner program to also appeal to MSPs, and plans to sign up a large number of them.

Managed Services

Dell formally launches CloudRunner, one-stop shop for MSPs

July 21, 2015 Mark Cox Comments Off on Dell formally launches CloudRunner, one-stop shop for MSPs
Quietly launched last November to Dell’s top MSP partners, Dell is now looking to broaden out its turnkey, vertically focused CloudRunner, which is suitable for both experienced and newer MSPs.