Managed Services

Kaseya CEO Voccola explains importance and uniqueness of Rapidfire Tools acquisition

The acquisition immensely strengthens Kaseya’s compliance offerings, and they immediately announced a new compliance solution from the RapidFire technology, which was sufficiently important that they delayed announcement of the acquisition for two months, until the new product was ready.

Vancouver AWS Premier Consulting Partner TriNimbus sold to Onica in move to create AWS goliath

While TriNimbus disappears as a separate entity, it retains legal ownership of the relationship with Canadian clients for privacy law compliance, and Canadian customers will also have access to new offerings, such as around IoT, where TriNimbus was more limited before.

Coaxing telecom resellers to move beyond hardware still mission – and challenge – for ADTRAN

The nature of the MSP business means ADTRAN has had more success there with their ProCloud Subscription Services, and the company is aggressively recruiting there for new partners. ADTRAN is also about to introduce a new service, which they say even most MSPs are not yet selling.

EFSS vendor FileCloud reaches out to MSPs at ChannelCon event

FileCloud has been selling their Enterprise File Sync and Sharing Solution mainly direct, and through larger MSPs who do their own hosting. However, they just launched a partner program for smaller MSPs looking to resell a service that FileCloud hosts, and are looking – selectively – for additional partners.

CrushBank seeing good results in early post-launch days of IT Help-Desk application built on IBM Watson

CrushBank, which came to ChannelCon a year ago to evangelize their product before it came to market, is finding the job easier this year, with customer references in tow and AI hotter than ever. Interestingly, Canadian MSPs have been particularly receptive.