Tigerpaw

Managed Services

Tigerpaw adds full Managed Print Services support with new integration

April 6, 2017 Mark Cox Comments Off on Tigerpaw adds full Managed Print Services support with new integration
The new Tigerpaw integration is not just aimed at allowing their present MSPs to add a managed print services capability, but at reaching out to office equipment dealers who need to diversify their businesses to survive.

Managed Services

SupportBots looks to save MSPs money with AI-driven support bots

March 1, 2017 Mark Cox Comments Off on SupportBots looks to save MSPs money with AI-driven support bots
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.

Managed Services

Tigerpaw CEO Foxall gazes into crystal ball

October 31, 2016 Mark Cox Comments Off on Tigerpaw CEO Foxall gazes into crystal ball
While Tigerpaw announced its new software release at its user conference, it also previewed what is coming beyond that, solicited feedback about future changes, and emphasized that their partners need to change to stay competitive in a changing industry.

Managed Services

Project management upgrades, API integrations highlight Tigerpaw software release

October 31, 2016 Mark Cox Comments Off on Project management upgrades, API integrations highlight Tigerpaw software release
PSA vendor Tigerpaw announced major upgrades to their software at their annual user event in Omaha.

Managed Services

ESET finding Tigerpaw plug-in well-kept secret

October 31, 2016 Mark Cox Comments Off on ESET finding Tigerpaw plug-in well-kept secret
ESET has been building out its presence in the MSP space over the last several years, including an integration with Tigerpaw a year ago. Many Tigerpaw users were not aware of this however, until talking with ESET at last week’s Tigerpaw event.

Managed Services

LiveDash launches at Tigerpaw event with real-time Power BI dashboards

October 28, 2016 Mark Cox Comments Off on LiveDash launches at Tigerpaw event with real-time Power BI dashboards
LiveDash is looking to build a channel of MSPs to take their tool for making dense and interactive dashboards to market. They are starting with Tigerpaw, as they are a Tigerpaw user, but plan to broaden this out in time.

Managed Services

Partners positive on Tigerpaw offer to replace licensing with full-featured subscription

October 28, 2016 Mark Cox Comments Off on Partners positive on Tigerpaw offer to replace licensing with full-featured subscription
Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.

Managed Services

Advanced curriculum content for partners on Tigerpaw roadmap

October 28, 2016 Mark Cox Comments Off on Advanced curriculum content for partners on Tigerpaw roadmap
Significant enhancements to Tigerpaw’s software in Version 16.1 will also require some major upgrades to content.

Managed Services

Tigerpaw CEO Foxall challenges MSP partners to step up their game

October 26, 2016 Mark Cox Comments Off on Tigerpaw CEO Foxall challenges MSP partners to step up their game
Too many of Tigerpaw’s partners are not using Tigerpaw’s available tools, to improve customer service. As a result, Tigerpaw has intensified both its own education efforts and its encouragement of partners to switch to their Tigerpaw One complete suite of business automation tools.

Managed Services

Tigerpaw repackages modules into single all-in-one SaaS based offering

October 30, 2015 Mark Cox Comments Off on Tigerpaw repackages modules into single all-in-one SaaS based offering
Tigerpaw is moving from a system of perpetual concurrent user licenses on a module by module basis to one low-priced SaaS option with everything included. While customers who have already invested in the licenses are not being forced to switch to SaaS, Tigerpaw will be offering them incents to do so.