platformization

In The Channel

On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next

May 11, 2026 Robert Dutt 0
In the final episode of our Knowledge 2026 series, we sit down with Steven Kiss of EY Canada – the founder of SuMO IT Solutions, Canada’s first ServiceNow elite partner, now running EY’s national ServiceNow practice – for a practitioner’s view of where the channel is actually headed.

In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

May 7, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match
Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

Podcasts

The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality

May 5, 2026 Robert Dutt Comments Off on The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality
At ServiceNow Knowledge 2026 in Las Vegas, partner-sourced revenue doubled year-over-year in Q1 as the company rolls out new tools to move partners from time-and-materials billing to outcome-based delivery.

Channel Programs

Palo Alto’s Michael Khoury on what’s actually changing for partners in the NextWave revamp

April 10, 2026 Robert Dutt Comments Off on Palo Alto’s Michael Khoury on what’s actually changing for partners in the NextWave revamp
Palo Alto Networks’ Michael Khoury joins In The Channel to walk through the ground-up redesign of the NextWave partner program – from the elimination of discount caps to the new platform adoption incentives and the CyberArk identity opportunity.

Channel Programs

Fortra: building a channel platform from 20-plus acquisitions

April 2, 2026 Robert Dutt Comments Off on Fortra: building a channel platform from 20-plus acquisitions
Faraz Siraj, vice president of global channels and alliances at Fortra, joins the podcast to talk about what it looks like to build a channel program around a cybersecurity platform assembled through more than 20