Tag Archive for Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

Strategic partnering, new technologies dominate blueprint on roadmap Konica Minolta lays out for dealers

Konica Minolta also provided an update on the state of the Canadian services business, where IT Weapons was acquired three years ago to serve as a bridgehead into the Canadian market.

Konica Minolta continues to hammer home messaging that traditional imaging dealers must evolve businesses

Something old was new again at the Konica Minolta 2019 Dealer Conference, as the company emphasized how and why dealers need to update their business to deal with digital transformation – which has been a recurring theme at the event in recent years

Palo Alto Networks emphasizes new services opportunities in major partner program overhaul

This is the first major ‘tweak’ of Palo Alto Networks’ partner program since its inception, and the changes are extremely significant, and multi-faceted.

Barracuda acquires Managed Workplace from Avast and will resell Avast Antivirus

Barracuda and Avast announce a new partnership which adds the ability to resell Avast’s anti-virus solution to Barracuda’s own portfolio. Barracuda will actually acquire the Managed Workplace RMM business, which should be a better fit with their MSP business than it was at Avast. Barracuda also stated its commitment to retain the Managed Workplace presence in Ottawa, where it originally began as Level Platforms.

Kaseya adds Xtra component to Unitrends channel program to link Unitrends and Kaseya IT Complete sales

Unitrends now leverages the Kaseya IT Complete suite, and will pay both higher margins on the initial sale of a Unitrends solution, and a full recurring revenue share for any Kaseya IT Complete solution that customer buys, ever.

Alert Logic to reach agent channel community for first time through AVANT partnership

AVANT, which provides offerings to over 500 agents focused on next-generation technologies, opens up an expanded route to market for Alert Logic’s SaaS services.

New Arcserve North American Channel Director Sue Fossnes looks to further ramp up support for MSPs

Increasing their MSP business is a major Arcserve priority, and the development of some kind of track for them within the company’s new channel program is one new enablement activity that is under active consideration.

OPAQ brings first channel chief on board as they focus channel strategy around service providers and MSPs

Lynn Tinney takes the SVP of Channels role at OPAQ, as the company transitions its all-channel model to focus on service providers and MSPs, who they think get the best value from the platform and services they offer.

Field Nation looks to expand market for connecting MSPs to contingent tech labour

Field Nation, which recently introduced a new platform that handles all aspects of workforce management, makes software that connects businesses with the temporary IT labour force. MSPs needing IT techs are a part of their market, which they are looking to expand.

Twin themes of empowerment and security guide ConnectWise messaging to MSPs

ConnectWise stressed two main themes at their IT Nation Event in Orlando – the need to further empower MSPs, and the need for MSPs to develop their security capabilities. Those two themes were closely intertwined, as ConnectWise is rolling out multiple tools and programs to enhance both, with more to come.

Commvault launches SaaS portfolio aimed at broad addressable market

Commvault formally launches its as-a-Service portfolio, which has been on the market in some geos for several months. Three services are available now, with more to come.

Arcserve unveils integrated cloud-native solution set with Business Continuity Cloud

Arcserve combines four of its solutions into a single cloud offering that on-prem customers cam still use, but will also give them hybrid and full cloud options.

Cohesity adds service provider component to expanded partner program with significantly more resources

Cohesity has doubled the amount of dollars allocated to their partner program, with new perks like rebates for sales to very large customers and formalized and expanded MDF. They have also established a model for service providers within the program, which provides mechanisms like consumption-based pricing suited to this business model.

Vancouver AWS Premier Consulting Partner TriNimbus sold to Onica in move to create AWS goliath

While TriNimbus disappears as a separate entity, it retains legal ownership of the relationship with Canadian clients for privacy law compliance, and Canadian customers will also have access to new offerings, such as around IoT, where TriNimbus was more limited before.

Coaxing telecom resellers to move beyond hardware still mission – and challenge – for ADTRAN

The nature of the MSP business means ADTRAN has had more success there with their ProCloud Subscription Services, and the company is aggressively recruiting there for new partners. ADTRAN is also about to introduce a new service, which they say even most MSPs are not yet selling.

ESET gears up in Managed Service Provider market

ESET has been in the MSP space for a while, but is now making a push to increase their presence there. They also indicated that they will shortly be releasing their first offering specifically built for the cloud.

Microsoft looks to expand co-selling motion

Gavriella Schuster, corporate vice president of the One Commercial Partner organization at Microsoft

Microsoft’s channel chief discusses the software giant’s plans to expand a program where Microsoft sells partners’ products and services, including hooking partners up to its AppSource store.

Networking-focused RMM Auvik looks to repeat success with open ecosystem marketing event

Auvik has brought back a promo they ran last year, in collaboration with ten vendors in total, including competing RMMs. The low-cost program got a strong response last year, which the company is looking to replicate.