In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

Podcasts

The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality

Podcasts

The Buzz: OMERS-backed Integris targets Australian MSP First Focus, AI agents weaponized for infostealing, M365 E7 launches today

Today’s channel headlines: OMERS-backed Integris announces intent to acquire First Focus, the largest SMB-focused MSP in Australia and New Zealand; NeuShield partners with Ontario-based Data Guards on ransomware recovery that restored 6.2TB in fifteen minutes; and ThreatDown’s ThreatLabs Europe discovers AI agent skills being weaponized to deliver the GachiLoader infostealer. Plus Sublime Security goes 100% channel, Konica Minolta’s AccurioPress C5080, Forescout’s 90-city Mission:Possible partner tour, and Microsoft 365 E7 goes generally available today.

In The Channel

Jennifer Roy on culture, scale, and what PE really looks like from inside a Canadian MSP

Jennifer Roy didn’t know what half the acronyms in the job description meant when she applied for her first role in managed services. Fifteen years later, she’s CEO of Nucleus Networks, operating across five Canadian cities, and one of the more candid voices in the Canadian channel on what people-first leadership actually costs you.

Podcasts
In The Channel

The evolution of an MSP: WBM’s 75-year journey and the “curse” of the entrepreneur

WBM Technologies president JoeAnne Hardy discusses the company’s transition from a 1950s typewriter shop to a leading Canadian MSP. She opens up about the “curse” of the entrepreneur, the deliberate pivot that aligned business growth with personal well-being, and why knowing your non-negotiables is the key to navigating private equity and growth capital.

Channel Programs
In The Channel

WatchGuard CEO Joe Smolarski on doubling MSP margins, the Kaseya playbook, and why Canada’s cybersecurity moment is now

WatchGuard’s new CEO sits down for a wide-ranging conversation about why 2026 may be the year MSPs stop being commodity IT providers – and what the company’s 30-year track record, Kaseya-honed economics playbook, and new Bell Cyber partnership mean for Canadian partners.

In Case You Missed It

ICYMI: Sherweb goes global, Broadcom’s VMware reckoning arrives, and the commercial refresh just got more expensive

This week’s In Case You Missed It: Sherweb secures its first outside investment in 28 years and expands into the UK. Broadcom faces an EU antitrust complaint as the VCSP deadline hits. Intel and AMD both signal price hikes squeezing the commercial PC refresh. And converging data from Auvik and OpenText reveals how far AI adoption has outrun AI governance.

In The Channel

From NetSuite President’s Club to grain-to-bottle whisky in the Eastern Townships

In the first episode of our “Life after the channel” series, former Gurus Solutions founder Martin McNicoll talks about trading SaaS targets for organic farming, why owning the whole supply chain matters more to him now than it did then, and what it’s like to plant oak trees for barrels you’ll never use.