Knowledge 2026

In The Channel

On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next

May 11, 2026 Robert Dutt 0
In the final episode of our Knowledge 2026 series, we sit down with Steven Kiss of EY Canada – the founder of SuMO IT Solutions, Canada’s first ServiceNow elite partner, now running EY’s national ServiceNow practice – for a practitioner’s view of where the channel is actually headed.

In The Channel

On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point

May 8, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point
Recorded live at Knowledge 2026 in Las Vegas, Robert Dutt sits down with Cristin Gooderham of ServiceNow Canada to unpack what a week of big agentic AI announcements actually means for Canadian enterprises and the partners who serve them.

Podcasts

The Buzz: inforcer brings shadow AI monitoring to MSPs, SUSE launches sovereign partner specialization, and Cayosoft targets the Microsoft identity migration gap

May 8, 2026 Robert Dutt Comments Off on The Buzz: inforcer brings shadow AI monitoring to MSPs, SUSE launches sovereign partner specialization, and Cayosoft targets the Microsoft identity migration gap
Today on The Buzz: inforcer’s Copilot Manager gives MSPs a new lens on shadow AI, SUSE formalizes a sovereign cloud path for channel partners, and Cayosoft reframes Microsoft identity migration as a managed practice.

In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

May 7, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match
Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

Podcasts

The Buzz: WatchGuard acquires Perimeters.io, Meter launches $100M partner fund, and ServiceNow and Tanium announce Autonomous IT solution

May 7, 2026 Robert Dutt Comments Off on The Buzz: WatchGuard acquires Perimeters.io, Meter launches $100M partner fund, and ServiceNow and Tanium announce Autonomous IT solution
Today’s channel news includes WatchGuard’s move into shadow AI, a $100M networking partner fund from Meter, and a new joint Autonomous IT platform from ServiceNow and Tanium out of Knowledge 2026.

Podcasts

The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform

May 6, 2026 Robert Dutt Comments Off on The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform
At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new “Go Live AI” satisfaction guarantee, a live prompt injection demo, and FedEx production numbers are ServiceNow’s argument that the agentic era is operational — and that governance is the new competitive moat.

Podcasts

The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality

May 5, 2026 Robert Dutt Comments Off on The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality
At ServiceNow Knowledge 2026 in Las Vegas, partner-sourced revenue doubled year-over-year in Q1 as the company rolls out new tools to move partners from time-and-materials billing to outcome-based delivery.