Dynamics

Cloud

Microsoft challenges Salesforce with emphasis on greater out-of-box ease of use with new Dynamics 365 applications

September 18, 2018 Mark Cox Comments Off on Microsoft challenges Salesforce with emphasis on greater out-of-box ease of use with new Dynamics 365 applications
Microsoft previewed two major components of the October 2018 release for Dynamics 365, with three new AI applications and two mixed reality business applications, with a strong emphasis on their being easier to deploy and use than their competition.

Gavriella Schuster, corporate vice president of the One Commercial Partner organization at Microsoft
Channel Programs

Microsoft looks to expand co-selling motion

July 20, 2018 Robert Dutt Comments Off on Microsoft looks to expand co-selling motion
Microsoft’s channel chief discusses the software giant’s plans to expand a program where Microsoft sells partners’ products and services, including hooking partners up to its AppSource store.

Cloud

Microsoft lays out FY19 vision, strategy and plans for execution at Inspire kickoff

July 16, 2018 Mark Cox Comments Off on Microsoft lays out FY19 vision, strategy and plans for execution at Inspire kickoff
Consistency is the big strategic theme this year, following a massive restructuring a year ago, but Microsoft still had a to-do list for partners for the year ahead.

Cloud

CafeX upgrades omnichannel customer service solution for Dynamics 365

July 12, 2017 Mark Cox Comments Off on CafeX upgrades omnichannel customer service solution for Dynamics 365
CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.

Cloud

CafeX integration for omni-channel service beefs up Microsoft Dynamics 365

March 15, 2017 Mark Cox Comments Off on CafeX integration for omni-channel service beefs up Microsoft Dynamics 365
CafeX provides Dynamics with full omni-channel capabilities for both mobile and Web, upgrading its capabilities significantly against its competition.