Breeze

Cloud

Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration

November 8, 2017 Mark Cox Comments Off on Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration
This extension of the Avaya-Salesforce relationship provides a complete omni-channel integration between the customer engagement and CRM platforms. The companies plan to develop the relationship further, into areas like the Internet of Things.

Unified Communications

Avaya Canada channel chief sees real momentum in march from PBX to software and services

May 8, 2017 Mark Cox Comments Off on Avaya Canada channel chief sees real momentum in march from PBX to software and services
Avaya Canada channel chief Corey Mindel discusses partner momentum selling Avaya’s software-based next-gen products, including Zang, which can be a tricky issue for some partners.

Unified Communications

Avaya sees new Equinox integrated UC as game-changer for the channel

October 18, 2016 Mark Cox Comments Off on Avaya sees new Equinox integrated UC as game-changer for the channel
While Avaya plans to extend Equinox to the mid-market in the future, today it’s based on Aura and as such is just an enterprise play.