Artificial Intelligence
Artificial Intelligence

GoTo and Nexthink ally to integrate Nexthink platform with LogMeIn Rescue in move that should please channel partners

The partnership enables a new integration between LogMeIn Rescue, GoTo’s enterprise-grade remote support tool, and the DEX-focused Nexthink Infinity platform, a partnership which will have significant implications for channel partners of both companies.

Artificial Intelligence
Agent

Nintex unveils new AI-native capabilities in newly-announced Agentic Business Orchestration

Nintex has announced that it has unlocked the power of agentic business orchestration by combining process intelligence, workflow orchestration, low-code development, and agentic AI, and has now formally unveiled Agentic Business Orchestration, its vision and strategic direction for the evolution of business process automation and application development.

Agent

Big jump coming in use of integrated AI Agents

A global study of multinational organizations’ integration of agentic AI found that more than 68% of organizations will have integrated autonomous or semi-autonomous AI agents into their core operations by 2026, with almost 20%  using or will use fully autonomous agents within the next year.

Artificial Intelligence
Agent
Artificial Intelligence

Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams

The enhancements to services which had been around previously, in addition to others which were just acquired or developed in-house, strengthen the Resolution Platform with stronger AI agents, better employee Service, and Contact Center as-a-Service with smarter automation, better collaboration, and deeper insights.

Artificial Intelligence

PAM provider Keeper Security partners with Google Security Operations for cyber threat protection

Cybersecurity vendor Keeper Security, which focuses on password management and  cloud-native privileged account management [PAM], has announced a new integration with Google Security Operations that will add PAM data from Keeper to Google

Artificial Intelligence

Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service

Five9, which makes an Intelligent CX Platform as part of its CCaaS offering, has announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses.