Articles by Mark Cox

Managed Services

Webroot enhances Security Awareness training offerings

March 13, 2019 Mark Cox Comments Off on Webroot enhances Security Awareness training offerings
While Webroot has updated their course content and made it easier for MSPs to construct phishing lure pages, the major attraction here is likely a new Client Breach Report that the MSP can use as a pre-sales tool.

Cloud

Pickit image service moves into channel with Ingram Micro bundle around Office 365 sales

March 12, 2019 Mark Cox Comments Off on Pickit image service moves into channel with Ingram Micro bundle around Office 365 sales
Office 365 itself is a notoriously low margin offering, and adding Pickit to it, in what should be a low-touch transaction, can double those margins.

Channel Communities

HPE rethinks technical enablement and certification with HPE Tech Pro Community

March 12, 2019 Mark Cox Comments Off on HPE rethinks technical enablement and certification with HPE Tech Pro Community
HPE looks to bring partners more closely into HPE’s own technical communities, introduce a broader type of solution focused credentialing system, and reward both individual techs and partner companies for achievements.

Backup

Datrium shifts licensing default to software model with Datrium Forward

March 12, 2019 Mark Cox Comments Off on Datrium shifts licensing default to software model with Datrium Forward
Datrium moves from their original licensing model to a new framework designed to provide customers with maximum portability and flexibility.

Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

March 12, 2019 Mark Cox Comments Off on IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations
The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

Backup

Druva targets VMware customers moving to AWS cloud with DRaaS update

March 12, 2019 Mark Cox Comments Off on Druva targets VMware customers moving to AWS cloud with DRaaS update
Enhancements include new failback recovery capabilities, and recovery for cloud workloads with cross-region/account support.

Uncategorized

Dell promotes Andre Valiquette from within as new Canadian channel chief

March 11, 2019 Mark Cox Comments Off on Dell promotes Andre Valiquette from within as new Canadian channel chief
Dell has announced the appointment of Andre Valiquette as the new Canadian Channel Leader. He succeeds Deanna Thomson, whose retirement was announced last month.

Cloud

SAP Chief Partner Officer Fahrbach says his new role reflects partner focus away from selling and towards delivering customer satisfaction

March 11, 2019 Mark Cox Comments Off on SAP Chief Partner Officer Fahrbach says his new role reflects partner focus away from selling and towards delivering customer satisfaction
Fahrbach also said that in comparison with the sales position held by his predecessor, Rodolpho Cardenuto, as SAP’s top channel official, he represents the entire global partner organization, and brings it to a higher level of importance within the company.

Unified Communications

Video conferencing provider StarLeaf releases Pronto cable solution for instant access to video conferences

March 11, 2019 Mark Cox Comments Off on Video conferencing provider StarLeaf releases Pronto cable solution for instant access to video conferences
U.K.-based StarLeaf, which sells entirely through channel partners, has some in the U.S. and Canada, but is not well known in North America overall, and is hoping that this new device increases their exposure here.

Printing and Imaging

Konica Minolta reboots Workplace Hub as workplace of future focus, with new dealer resources

March 8, 2019 Mark Cox Comments Off on Konica Minolta reboots Workplace Hub as workplace of future focus, with new dealer resources
Konica Minolta’s Workplace Hub has been on the market for over a year, but the company thinks that what it sees as a ‘next-gen’ product is now ready for prime time with their dealer channel, and so they featured it heavily at their Dealer Conference.