Alistair Forbes, LOGICnow’s general manager, discussed what the creation of the new company will mean to partners, and the new company’s priorities going forward.
The Quebec-based Canadian IT buying group has been moving beyond its traditional product focus to offer more service and solutions-focused services to its members, and has made its first foray into the RMM space with the selection of SolarWinds N-able as its preferred RMM vendor.
The company says it acquired a cloud based services management platform to provide a simpler and low cost pure play offering to the partners who want it, and that their partnerships with the major PSA vendors will continue.
The new platform offers new functionality for MSPs, allowing them to now offer customers support services troubleshooting, diagnosing and remediating help desk issues.