Oceana

Unified Communications

Phones a major highlight in new Avaya product releases at ENGAGE event

February 1, 2018 Mark Cox 1
Avaya also rebooted their chatbot strategy with a significant deepening of their AI focus, and they have some things coming in the near future that will be of interest to partners.

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Cloud

Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration

November 8, 2017 Mark Cox Comments Off on Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration
This extension of the Avaya-Salesforce relationship provides a complete omni-channel integration between the customer engagement and CRM platforms. The companies plan to develop the relationship further, into areas like the Internet of Things.

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