GSI

In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

May 7, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match
Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

Podcasts

The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform

May 6, 2026 Robert Dutt Comments Off on The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform
At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new “Go Live AI” satisfaction guarantee, a live prompt injection demo, and FedEx production numbers are ServiceNow’s argument that the agentic era is operational — and that governance is the new competitive moat.

In The Channel

On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver

May 4, 2026 Robert Dutt Comments Off on On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver
What does a Viya migration actually look like from inside a major enterprise engagement? In the final episode of In The Channel’s SAS Innovate 2026 series, Robert Dutt sits down with Nat D’Ercole of Deloitte Canada to talk data governance maturity, the reality of untangling decades of SAS implementation, OSFI E-21 as a catalyst, and why the organizations most ready for AI are the ones that solved their data governance problem years ago.