Einstein

Cloud

FinancialForce drives ‘everything as a service’ model deeper with Spring 2018 release

April 27, 2018 Mark Cox Comments Off on FinancialForce drives ‘everything as a service’ model deeper with Spring 2018 release
The latest release of the FinancialForce suite also strengthens predictable services capabilities in their PSA offering, and further improves forecasting with additional Salesforce Einstein integration.

[…]

Cloud

Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration

November 8, 2017 Mark Cox Comments Off on Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration
This extension of the Avaya-Salesforce relationship provides a complete omni-channel integration between the customer engagement and CRM platforms. The companies plan to develop the relationship further, into areas like the Internet of Things.

[…]

Cloud

Salesforce offers CRM for very small businesses with Salesforce Essentials

November 7, 2017 Mark Cox Comments Off on Salesforce offers CRM for very small businesses with Salesforce Essentials
Priced at $25 per user per month, Salesforce Essentials contains core CRM components like Einstein Artificial AI to help customers work smarter, and includes the Salesforce Trailhead online learning environment to make their experience easier.

[…]

Cloud

What’s new at Dreamforce 2017? Upgrading existing services

November 6, 2017 Mark Cox Comments Off on What’s new at Dreamforce 2017? Upgrading existing services
Salesforce’s general managers discuss the innovations in their areas being announced at this year’s Dreamforce, and emphasize how they follow a common theme of allowing greater accessibility and customization capability.

[…]

Big Data

Salesforce kicks off the Year of Einstein

March 7, 2017 Mark Cox Comments Off on Salesforce kicks off the Year of Einstein
Salesforce highlighted that Einstein, featured at last fall’s Dreamforce, is part of the new spring release, and is in the hands of customers. They also announced a new partnership with IBM that unites IBM’s Watson with Einstein.

[…]

Cloud

Salesforce-focused solution provider Nubik turning new opportunities into rapid expansion

October 7, 2016 Mark Cox 2
In the last year, Montreal-based Nubik has both been deepening its relationship with Salesforce, and aggressively expanding into new markets.

[…]

Channel Programs

Salesforce stresses that rebranding of ISV program articulates partnering philosophy

October 5, 2016 Mark Cox Comments Off on Salesforce stresses that rebranding of ISV program articulates partnering philosophy
Salesforce is now calling its ISV partners App Innovation partners, and explained in some detail why new conceptions of customer value make the distinction important.

[…]

Cloud

AI and collaboration innovations beef up next-gen Salesforce Customer Success Platform

October 4, 2016 Mark Cox Comments Off on AI and collaboration innovations beef up next-gen Salesforce Customer Success Platform
The new enhancements come from the internal work of Salesforce Einstein, on the AI side, and the recent acquisition of collaboration vendor Quip.

[…]