Podcasts

The Buzz: inforcer brings shadow AI monitoring to MSPs, SUSE launches sovereign partner specialization, and Cayosoft targets the Microsoft identity migration gap

Podcasts

The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform

At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new “Go Live AI” satisfaction guarantee, a live prompt injection demo, and FedEx production numbers are ServiceNow’s argument that the agentic era is operational — and that governance is the new competitive moat.

In The Channel

Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs

In The Channel

On site at SAS Innovate: SAS Canada’s Ryan MacDonald on AI governance, the partner opportunity, and fifty years of trust

What does fifty years of analytics heritage mean in a market that reinvents itself every eighteen months? Recorded on site at SAS Innovate 2026, Robert Dutt sits down with Ryan MacDonald, managing director of SAS Canada, to dig into the week’s major AI governance and agentic AI announcements, the state of Canadian enterprise AI maturity, and why the channel is SAS’s answer to the SMB opportunity.

Channel Programs

Cisco 360, three months in: Canadian partners are responding better than expected

Cisco Canada’s VP of Partner Organization and SMB Sales takes stock of the first quarter of the new Cisco 360 Partner Program – including the partner feedback that caught her off guard, what “Preferred” means now that Gold is gone, and why Canadian partners should start building their adopt-and-renew practices before the incentive structure forces them to.

In The Channel

Jennifer Roy on culture, scale, and what PE really looks like from inside a Canadian MSP

Jennifer Roy didn’t know what half the acronyms in the job description meant when she applied for her first role in managed services. Fifteen years later, she’s CEO of Nucleus Networks, operating across five Canadian cities, and one of the more candid voices in the Canadian channel on what people-first leadership actually costs you.

In The Channel

Canada’s data sovereignty moment: why partners who move first will own the space

Rob Falzon of Check Point Software has a candid observation: even after his company launched a dedicated Canadian data region, the phone calls aren’t coming. That, he says, is exactly the problem – and for MSPs paying attention, it’s a window.

Identity

Okta’s Canadian bet: Data cell, 600 employees, and a plan to triple the business

Okta is running over 80 percent of Canadian revenue through partners and betting big on regulated verticals with a new Montreal-based data cell. Country manager Ryan Sydor talks about what that investment looks like and where it’s headed.

In The Channel

WatchGuard CEO Joe Smolarski on doubling MSP margins, the Kaseya playbook, and why Canada’s cybersecurity moment is now

WatchGuard’s new CEO sits down for a wide-ranging conversation about why 2026 may be the year MSPs stop being commodity IT providers – and what the company’s 30-year track record, Kaseya-honed economics playbook, and new Bell Cyber partnership mean for Canadian partners.

In Case You Missed It

ICYMI special: RSA Conference 2026, curated for the Canadian channel

A special midweek edition of In Case You Missed It, cutting through the RSA Conference 2026 noise to highlight what actually matters for Canadian IT channel partners. From the dominant agentic AI security theme to new partner revenue opportunities from Barracuda and Sectigo, here’s what you need to know.