The Wyse products have had their own specific support packages since they were acquired by Dell, but the increasing visibility of the Dell ProSupport brand, and the availability of some new services not previously available to Dell Wyse has led to the change.
Dell’s proactive support services have been a big hit in the channel, but this particular product is designed as a retail play, rather than for solution providers.
Dell sees a strong channel play for this extended support bundle for endpoints, and expects partners will do even better than they did with the initial bundles for the data centre.
