Automation Workflows introduce high customizable autoremediation capabilities into the Pulseway alerting system, allowing most tasks to be handled by the system itself.

Mobile-first RMM [Remote Monitoring and Management] provider Pulseway has introduced a new Automation Workflows feature which will provide auto-remediation for most alerts and notification that a tech would receive. The MSP can build their own highly customizable workflows, which have an intuitive user interface designed to save mature MSPs time as well as those who use less automation today.

“We are excited to introduce this, because this is something that our MSP customers have asked for,” said  Marius Mihalec, Pulseway’s CEO and founder. “It brings them a ton of value, and increases their efficiency by quite a bit. This is an especially good time to release this, with MSPs needing to prove their worthiness in responding to greater flow of IT requests with people working from home. This helps them respond more efficiently.”

Mihalec said that the final product is based on feedback and suggestions from two customer previews offered earlier.

“The reaction has been absolutely tremendous,” he declared.

Pulseway had automation capabilities previously, but Mihalec said that the automation workflows feature takes it to another level.

“Previously they could schedule script or task executions on a specific day and time and do maintenance tasks,” he stated. “These new automation workflows are an extension of alerts and notifications, in which a push notification is sent to a tech on their mobile device, so that they can fix it from their mobile device. The way that the automation workflows work is that now when an alert is triggered, they become an extension to those alerts and can define a workflow that autoremediates that alert.”

The workflows do much more than write scripts.

“The workflow is the sequence of conditions, and actions depending on conditions,” Mihalec said. “Its all customizable, in terms of the ability to escalate alerts, and send an alarm to a tech.”

The MSP can choose from 17 variations of triggers when building their worklfows, including high CPU, system status, user log in, low disk space and new endpoints on the network. Automation workflow actions include running a script or a task, starting or stopping a  service, creating an alert, changing notification priority, and adding and  removing tags and kill processes.

“To help with this, we also provide a library of templated workflows that they can import or modify to their needs without having to start from scratch,” Mihalec indicated.

“It’s all very visual. There’s a nice UI editor, and the interface is a game changer. It’s really easy to understand, and the tech can easily see what steps were performed. It makes things easier, especially for low maturity MSPs.”

Mihalec said that the Automation Workflows will not autoremediate everything, but that they will come close.

“The goal is in every single case of those 17 various triggers that they react to should result in something that autoremediates, unless its something like a hard disk failure that  requires physical intervention,” he said.

While less sophisticated MSPs will save the most time from this, Mihalec said that veteran MSPs will benefit as well.

“The time savings will vary from MSP and their maturity level. If they are a low maturity MSP with no automation in place now, it will save them a ton of time. Even for high maturity MSPs, the intuitive UI will save them time in defining complex scenarios.”

The Automation Workflows are a core part of the Pulseway RMM automation module, so are available to all Pulseway MSPs without additional cost.